Refund policy

Return & Refund Policy

Because our teas are food products, all sales are final. For health, safety, and hygiene reasons, we're unable to accept returns or exchanges on any blend — opened or unopened.

Damaged, defective, or incorrect orders
Your order matters to us. If it arrives damaged or defective, or if you received the wrong item, email us at hello@tehuatea.com within 7 days of delivery with a photo of the item and your order number. We'll make it right — a replacement or a full refund.

Non-returnable
All teas and consumable products, sale items, and gift cards.

Refunds (for approved damage or defect claims)
Once approved, your refund goes to the original payment method within 10 business days. Your bank or card company may need extra time to post it.

Questions? We're here: hello@tehuatea.com