Refund Policy

We want you to be happy with your TÉHUA purchase. Because our products are food items, we are unable to accept returns of opened packages for health and safety reasons.

Damaged or incorrect orders

If your order arrives damaged, or if you receive the wrong item, please contact us within 7 days of delivery at hello@tehuatea.com with a photo of the issue. We will arrange a replacement or full refund at no cost to you.

Unopened products

If you are unsatisfied with an unopened product, please contact us within 14 days of delivery. We will do our best to find a solution, which may include a store credit or exchange.

Lost or undelivered orders

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the carrier. If the order is confirmed lost, we will send a replacement or issue a full refund.

How to contact us

Email us at hello@tehuatea.com with your order number and a description of the issue. We aim to respond within 2 business days.